Refund policy

Return and refund policy

Returns & Refunds

Every Dungeon Goods item is printed for you after you order it — there is no warehouse full of shirts waiting around. That does not make your order final. If something is wrong, we fix it.

30-day return window

You have 30 days from delivery to request a return, which is longer than the 14 days required under EU law. Email support@dungeongoods.store within that window and tell us what happened.

Talk to us before shipping anything back

Please contact us first. In most cases we resolve the issue — including a full refund — without asking you to ship anything back, because returning a made-to-order item rarely helps anyone. If a return shipment is genuinely needed, we will send you instructions and the correct return address.

Condition of returned items

If we do ask for the item back, it must be unused, in its original packaging and in the same condition you received it. We may reduce your refund if the item has been handled beyond what is necessary to assess it.

Refunds

Once your return is approved we process the refund within 14 days, to your original payment method. Shipping costs you originally paid are refunded in line with applicable consumer law.

Damaged, defective or wrong item

Misprint, wrong size sent, damage in transit? Send us a photo at support@dungeongoods.store and we will reprint or refund in full, at no cost to you. No return shipment required.

What we cannot take back

Because products are made to order, we cannot accept returns of items personalised with your own text, artwork or name, unless they arrived defective or incorrect. Everything in our standard catalogue is returnable under the terms above.

Your statutory rights

Nothing here limits your statutory rights as a consumer in the EU, including the 14-day right of withdrawal and the legal guarantee of conformity.

Dungeon Goods · Mikołaj Gawor-Czajewski · Krzysztofa Komedy 2A/18, 80-176 Gdańsk, Poland support@dungeongoods.store